Man and Van West Kensington Terms and Conditions

These Terms and Conditions set out the basis on which Man and Van West Kensington provides man and van, removal and related services. By placing a booking with us or allowing our team to begin work, you agree to be bound by these Terms and Conditions. Please read them carefully before booking or using our services.

1. Definitions

In these Terms and Conditions, the following expressions have the meanings set out below:

Client means the individual, business or organisation that books or uses our services.

Services means any man and van, removal, transport, loading, unloading, packing, or related services we agree to provide.

Goods means the items and personal belongings which are the subject of the Services.

Vehicle means any van or other transport used to carry out the Services.

Contract means the agreement between the Client and Man and Van West Kensington made up of these Terms and Conditions and any written confirmation of booking.

2. Service Area and Availability

Man and Van West Kensington predominantly operates in West Kensington and surrounding areas, including local residential and commercial districts. Service availability may vary depending on location, access, and scheduling constraints. We reserve the right to decline work that falls outside our normal operating radius or cannot be safely or lawfully carried out.

3. Booking Process

3.1 All bookings are subject to availability and must be confirmed by us. An enquiry or quotation does not in itself constitute a confirmed booking.

3.2 When making a booking you must provide accurate information, including but not limited to:

a. Full collection and delivery addresses

b. Property types and floor levels

c. Parking arrangements and any restrictions such as permits or time limits

d. Approximate volume or list of Goods

e. Any heavy, oversized, fragile or high value items

f. Any access issues including narrow stairs, lifts, low ceilings, or restricted entrances.

3.3 We may adjust the quoted price or decline to proceed if the information provided is incomplete or significantly different from the actual conditions encountered on the day.

3.4 Bookings will be confirmed once we have accepted the details and, where applicable, received any required deposit or pre-payment. We may issue written confirmation outlining the agreed date, start time, service description, and charges.

4. Quotations and Pricing

4.1 Quotations are based on the information you provide and are usually given as either an hourly rate or a fixed price. In either case, our quotation will specify what is included.

4.2 Additional charges may apply in the following circumstances:

a. Waiting time caused by delays not under our control

b. Extra labour requested on the day

c. Additional Goods or journeys not previously disclosed

d. Unforeseen access difficulties requiring more time or resources

e. Parking fees, fines or charges resulting from insufficient parking arrangements where the Client is responsible for securing suitable parking.

4.3 Unless otherwise stated, quotations do not include dismantling or reassembly of furniture, disconnection or reconnection of appliances, packing materials, or specialist handling.

5. Payments

5.1 Payment terms will be communicated at the time of booking. We may require full or partial payment in advance, or payment immediately upon completion of the Services.

5.2 Accepted payment methods will be communicated to you prior to or during the booking process. We reserve the right to refuse certain payment methods.

5.3 Where Services are charged by the hour, charges begin at the agreed start time or on arrival at the collection address, whichever is earlier, and continue until completion of unloading at the final destination, subject to any agreed minimum charge period.

5.4 If you fail to pay on time, we may:

a. Charge interest on overdue amounts at a reasonable commercial rate

b. Suspend or cease provision of Services

c. Retain Goods under a lien until payment is received in full, subject to applicable law.

5.5 For business Clients, we reserve the right to carry out credit checks and set bespoke payment terms, including deposits and staged payments.

6. Cancellations and Changes

6.1 If you need to cancel or reschedule your booking, you must notify us as soon as reasonably possible.

6.2 The following cancellation terms will usually apply unless otherwise specified in writing:

a. Cancellations made more than 48 hours before the scheduled start time: no cancellation fee, except for any non-refundable third party costs we have already incurred.

b. Cancellations made between 24 and 48 hours before the scheduled start time: we may charge up to 50 percent of the quoted price.

c. Cancellations made less than 24 hours before the scheduled start time or failure to be present when our team arrives: we may charge up to 100 percent of the quoted price.

6.3 Rescheduling is subject to availability. We will try to accommodate reasonable changes to dates or times, but we are not obliged to do so and may treat extensive changes as a cancellation and new booking.

6.4 We reserve the right to cancel or postpone the Services due to circumstances beyond our reasonable control, including severe weather, road closures, vehicle breakdown, illness, or safety concerns. In such cases, our liability will be limited to refunding any pre-paid amounts for Services not yet provided or rescheduling the booking where possible.

7. Client Responsibilities

7.1 The Client is responsible for:

a. Providing accurate information during the booking process

b. Ensuring that adequate parking is available as close as reasonably possible to the property

c. Obtaining any necessary parking permits or permissions from local authorities or property managers

d. Ensuring that Goods are properly packed, secured, and labelled, unless packing Services are expressly included in the booking

e. Pointing out fragile, delicate, or high value items to our team before work begins

f. Being present, or appointing an authorised representative to be present, at collection and delivery addresses to provide instructions and sign any relevant paperwork.

7.2 You must not ask our team to transport any items that are illegal, dangerous, explosive, inflammable, perishable beyond a reasonable time, or otherwise prohibited by law or by these Terms and Conditions.

8. Excluded and Restricted Items

8.1 Unless otherwise agreed in writing, we do not carry:

a. Hazardous or toxic materials

b. Firearms, ammunition or weapons

c. Live animals or plants

d. Cash, precious metals, jewellery, or valuable documents

e. Items requiring specialist lifting equipment or more than safe manual handling by our team.

8.2 If such items are included without our knowledge, we shall have no liability in respect of them and may remove or decline to transport them as we consider necessary for safety or legal compliance.

9. Waste Regulations and Disposal

9.1 We operate in accordance with applicable waste and environmental regulations. We are not a general waste disposal company and only remove waste or unwanted items as expressly agreed in advance.

9.2 Where we do agree to remove items for disposal or recycling:

a. The Client confirms that they have the right to dispose of those items

b. Items must not include hazardous waste, clinical waste, liquids, asbestos, or other controlled materials which require specialist handling

c. Additional charges may apply for disposal, recycling, or transfer station fees.

9.3 Fly-tipping and unlawful waste disposal are strictly prohibited. We will always seek to dispose of waste lawfully at authorised sites or through approved partners. The Client must not request or encourage any unlawful disposal. If you do so, we may terminate the Services immediately and no refund will be due.

10. Liability and Insurance

10.1 We will exercise reasonable care and skill in providing the Services. However, our liability is subject to the limitations set out in this section.

10.2 You are responsible for arranging your own insurance for Goods in transit if you require cover beyond any basic protection we may provide. Details of any cover we offer, including exclusions and limits, will be supplied upon request.

10.3 We shall not be liable for:

a. Loss or damage arising from your failure to properly pack or protect Goods

b. Damage to Goods where you or a third party assist with loading or unloading against our advice

c. Normal wear and tear, minor scratches, or scuffs which may reasonably occur during handling

d. Loss or damage to fragile items not adequately protected, including but not limited to glass, mirrors, and electronics

e. Indirect or consequential loss, including loss of profit, loss of opportunity, or loss of enjoyment.

10.4 Our total liability for loss of or damage to Goods, whether arising in contract, tort including negligence or otherwise, shall be limited to a reasonable amount, taking into account the value of the Goods, the extent of the damage, and the charges for the Services. We may apply a per item or per job cap, which will be communicated upon request.

10.5 We shall not be liable for any loss or damage arising from:

a. Acts or omissions of the Client or any person acting on the Client's instructions

b. Circumstances beyond our reasonable control, including adverse weather, traffic, or road closures

c. Pre-existing damage, defects, or inherent risks in Goods or property.

10.6 Any claim for loss or damage must be notified to us in writing as soon as reasonably practicable and in any event within seven days of the date of the Services. You must provide reasonable evidence of the loss or damage and allow us an opportunity to inspect the Goods and surroundings.

11. Access, Property Damage and Parking

11.1 The Client is responsible for ensuring safe and reasonable access to properties at both collection and delivery points. This includes providing clear paths, notifying us of any access restrictions, and protecting floors or surfaces where necessary.

11.2 While we take reasonable care, minor marks or scuffs to walls, floors, or door frames may occur in tight spaces. We are not liable for such minor cosmetic damage where access is restricted and you ask us to proceed despite warnings from our team.

11.3 The Client is responsible for any parking fees and for complying with local parking regulations. If suitable legal parking cannot be arranged, we may refuse to proceed or may park as close as reasonably possible, and any resulting fines or penalties may be charged to the Client.

12. Delays and Waiting Time

12.1 While we aim to arrive at the agreed time, all arrival and completion times are estimates. We are not liable for delay caused by traffic, weather, previous jobs overrunning, or other external factors.

12.2 If our team is kept waiting due to issues beyond our control, such as lack of access, keys not being available, or property not being ready, waiting time may be charged at our standard hourly rate.

13. Complaints and Disputes

13.1 If you are dissatisfied with any aspect of the Services, you should raise this with our team on the day if possible so that we can attempt to resolve the issue promptly.

13.2 If the issue cannot be resolved on the day, you should submit a written complaint describing the issue in detail and providing any supporting evidence as soon as reasonably practicable.

13.3 We will review your complaint and respond within a reasonable time. Both parties agree to act in good faith to resolve disputes amicably where possible before pursuing any formal legal remedies.

14. Data Protection and Privacy

14.1 We collect and process personal information only as necessary to manage bookings, provide the Services, and comply with legal obligations.

14.2 Personal details will be handled in accordance with applicable data protection laws. We will not sell your data to third parties. We may share limited information with trusted partners or authorities where required for the performance of the Services or by law.

15. Variation of Terms

15.1 We may update or amend these Terms and Conditions from time to time. The version in force at the time you make your booking will apply to that Contract, unless we agree otherwise with you in writing.

15.2 Any variation to these Terms and Conditions must be agreed in writing by an authorised representative of Man and Van West Kensington.

16. Severability

16.1 If any provision of these Terms and Conditions is found to be invalid, unlawful or unenforceable, that provision shall be deemed severed from the remaining provisions, which shall continue to be valid and enforceable.

17. Governing Law and Jurisdiction

17.1 These Terms and Conditions and any dispute or claim arising out of or in connection with them or the Services shall be governed by and construed in accordance with the laws of England and Wales.

17.2 The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the Services.

By confirming a booking with Man and Van West Kensington or by allowing our team to commence work, you acknowledge that you have read, understood and agree to be bound by these Terms and Conditions.



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The Best Man and Van West Kensington for the Best Price

We aim to give you the most affordable deal on your move in W8 thanks to our free quotes. You will book our man and van services with estimates that reflect the exact needs of your move and charge accordingly. You will only pay for the services you require and get the moving support you seek. You can pass on any offer and get the deal right for you. We will answer your questions, give you info, advice and more, when you get in touch with us, so for a better move, hire our man and van West Kensington team.

Transit Van 1 Man 2 Men
Per hour /Min 2 hrs/ from £60 from £84
Per half day /Up to 4 hrs/ from £240 from £336
Per day /Up to 8 hrs/ from £480 from £672

Contact us

Company name: Man and Van West Kensington Ltd.
Opening Hours:
Monday to Sunday, 07:00-00:00

Street address: 4 Challoner Cres
Postal code: W14 9LE
City: London
Country: United Kingdom

Latitude: 51.4885860 Longitude: -0.2060470
E-mail:
[email protected]

Web:
Description: Our man and van services in West Kensington, W14 are easily available when needed. Just give us a ring and get a special offer!
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